Report from the First Year of Navigator Technical Assistance Project: Lessons Learned and Recommendations for the Next Year of Enrollment

http://www.rwjf.org/content/dam/farm/reports/issue_briefs/2014/rwjf416166

During the first year of enrollment, Georgetown
policy experts supported assisters in four FFM states
(Arizona, Florida, Georgia and Ohio) and one FPM state
(Arkansas), providing technical assistance for the more
complex cases and questions among the many answered
by assisters. This brief draws on some of those questions
to illustrate the complex nature of the eligibility and
enrollment process for many individuals and families.

The questions presented in this brief are just a subset
of the most challenging questions assisters sent to
Georgetown for technical help. Although the assister
programs were organized differently across the five states
and had different levels of financial support, we observed
that the same types of questions came up often and across
the five states, suggesting that assisters nationwide were
grappling with many of the same issues.Report from the First Year of Navigator Technical Assistance Project: Lessons Learned and Recommendations for the Next Year of Enrollment 6

Intended audiences: Assisters / Navigators
Topics: Affordable Care Act, Assister / Navigator Tools, Enrollment
Tags: assister, ACA

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